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Help is a phone call away
EAP adds new referrral service

Anne, a full-time nurse at UPMC Presbyterian with two small children, depended on her mother for child care while she was at work. Unexpectedly, her parents decided to take a two-week vacation and were planning to leave in a week. With her mother out of town, Anne didn’t know where to find someone to watch her children while she worked. Her supervisor suggested she contact the employee assistance program for help. With one phone call to an EAP representative, Anne obtained help finding child care for her children while her parents were on vacation.

Helping UPMC employees and their families balance home and work is a focus of EAP Solutions, UPMC’s employee assistance program. With that goal in mind, EAP has greatly expanded the information and resources it can offer UPMC staff and their dependents with a new, personalized Work/Life referral service.

Now all those life concerns that might cross your mind during the day can be helped along with one call to EAP Solutions.

Whether it’s arranging for child care or elder care, consulting on adoption, offering advice on legal or financial matters, directing you to college and academic resources, or even helping to arrange for pet care, you can get a broader range of personalized referrals by calling toll-free 1-800-647-3327.

An EAP Work/Life specialist will talk with you by telephone to understand what you need. Referrals and information, tailored to your needs, will be provided by phone and mail. The Work/Life service is available between 8 a.m. and 5 p.m. Monday through Friday (except holidays). There is no cost to you, as a UPMC employee, and all calls are completely private and confidential.

To find out how EAP Solutions can help you, call 1-800-647-3327 or visit www.eapsolutions.com.