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January 9, 2009

Changes to Epic Training and Development

The Epic Training and Development Department has a new name: Physician Services Division (PSD) Staff Development Program. With an emphasis on providing a complete and satisfactory patient experience, the program features robust communication techniques and training on Epic system efficiency and accuracy.

With the start of the new year, the PSD Staff Development Program introduces a new training format. By incorporating innovative delivery techniques, traditional and virtual classroom environments, and the opportunity for practical, hands-on skill development, the program will hone the skills of participants to help them provide exemplary service.

Training schedules and class descriptions are accessible via the PSD Staff Development Program’s SharePoint site at http://spis.upmc.com/psd/home/epic/default.aspx. (If you receive an error message stating that you are unable to access the site, click on the “request access” link on that page.) While there, you may also access the PSD Institute of OnLine Learning for a listing of ever-growing web-based training programs. Questions? Call the training hotline at 412-647-9946, or contact Maureen Miller, training supervisor, at 412-432-5177.

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