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Dec. 3, 2010 | Volume 21, No. 12

Dignity and Respect Tip No. 12

Cultural competency

Inclusion begins with a core belief that everyone deserves dignity and respect. With a strategic focus on the four C’s — customer, company, culture, and community — we continue to strive to create an environment of cultural competency, dignity, and respect.

Each day we have the opportunity to test our commitment to dignity and respect through our behaviors. By taking the pledge, practicing the 30 tips, and treating people the way they want to be treated, we all can do our part to ensure that inclusion is at the core of what we do every day.

Cultural competency is about understanding and appreciating differences. Treating others the way you want to be treated is the foundation for respect. Treating others the way they want to be treated is respecting others’ differences. These principles are the foundation for cultural competency.

UPMC will launch its Cultural Competency Initiative in January 2011. In the upcoming months, you will learn more through training modules and other tools that will be available to employees that will talk about why cultural competency is important in the workplace, and actions employees can take to build awareness
around the competency.

Together, we will focus on cultural competency to ensure that employees, patients and their families, business partners, and community members feel respected in their interactions with UPMC.


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